Please call or email our customer service center if you have any questions or you need help placing your order We are available Monday thru Friday from 8:00am to 5:00pm EST
866-445-9196support@mybluepearlstore.comCustomer Service
- Production, Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Production, Shipping & Delivery
- Most items on the store are custom-decorated after you place your order. Production time is generally 5-10 business days. We may utilize one of many shipping services to ship your order. In general, shipping transit time is 2-6 business days. If you have an urgent need, please feel free to contact our customer service department to see if there is any availability for rush service. We can't always guarantee it, but we can always try.
- Privacy & Security
- We take your security and privacy VERY seriously. We do not (and never will) share your personal data with anyone, except for those who may need it to fill your orders (i.e. a vendor needing your address to ship you some products) In addition, we use the highest internet security to ensure a safe web transaction.
- Returns & Replacements
- In general, we do not accept returns for logoed or personalized items, stethoscopes or shoes, except in the case of an error or manufacturer's defect. Please see our official return policy HERE for more information.
- Ordering
- We have made every attempt to make the ordering process simple and intuitive. Please ensure that you are using a relatively up-to-date browser program to access all of the features of the online marketplace. If you have any trouble placing an order or have any questions about the products on our site, please contact us by email or by telephone at 866-445-9196.
- Payment, Pricing & Promotions
- Payment is required upon checkout from the online store in the form of a valid credit card. Pricing may change at any time and without warning. Promotions are offered as an incentive. Generally, promotions, coupon codes and other discounts may not be combined, unless otherwise noted.
- Viewing Orders
- You may view your order and its progress at any time by logging into your account.
- Updating Account Information
- You may log in to your account at any time to update your account information, including your billing and shipping addresses, passwords and newsletter subscriptions. You can also see your order history and order progress from your account.
